Refund Policy

Replacement, refund and access support rules.

Continuity guarantee

Valid keys are covered by free replacements during their guarantee period.

Free replacements

A working key that loses access during the guarantee period should be restored through replacement.

Unused keys

Refund review is usually possible only before a key is used or redeemed.

Contact first

Support usually solves payment or access issues faster than a dispute.

1. Continuity guarantee

A valid key should restore access when the link stops working.

If your activation link stops working during the guarantee period, use the same key to refresh access.

The system can generate a fresh link or move the same key to another working session when available.

You do not need long explanations for a normal replacement request.

If automatic replacement fails, submit a support request from the activation panel or contact us directly.

2. When a refund may be reviewed

Digital keys are normally handled through replacement, not refunds.

3. How to request help

Use the fastest route for the issue you have.

Access issue: enter the original key and use refresh/replacement.

Payment issue: provide order ID, payment ID, email and transaction details.

Refund request: contact support before opening an external dispute.

Screenshots, payment links and exact errors help us verify faster.

4. Processing time

Replacement is usually faster than refund review.

Replacements are usually automatic and may be ready within seconds or minutes.

Manual cases depend on queue, inventory and payment verification.

Refund review is usually handled within 1-3 business days when enough information is provided.

Crypto refunds, if approved, may be handled as USD-equivalent value.

5. Non-refundable situations

These cases are usually not eligible for a cash refund. Some may still be covered by free replacement.